FAQs – Used Cars for Sale Nairobi & Car Services
At CARS360, we’re more than just a marketplace; we’re your trusted partner in every step of the automotive journey. Here you’ll find clear answers to the most common questions about buying, selling, importing and sourcing parts, plus helpful tips to make your experience smooth and stress-free.
What makes CARS360 different from other car dealers?
Unlike traditional dealers, we provide a complete automotive ecosystem covering importation, insurance, maintenance and trade-in services. Our 12 years of industry experience, transparent pricing and direct partnerships with international exporters ensure you receive the best value and service throughout your car ownership journey.
Can I trade in my current vehicle?
Absolutely! CARS360 offers competitive trade-in services. Our experts will evaluate your current vehicle and offer you fair market value, which can be applied toward your next purchase, simplifying your upgrade process.
What types of vehicles can I buy on CARS360?
We list locally used, foreign used and brand-new vehicles across all major brands.
What types of used cars for sale does CARS360 offer?
We offer a wide variety of vehicles including sedans, SUVs, hatchbacks and commercial vehicles from popular brands like Toyota, Nissan, Mazda, Mitsubishi, Peugeot and more. All our cars are imported from Japan and the UK with verified mileage and genuine specifications.
How long does the car importation process take?
The complete importation process typically takes 6–8 weeks from the time you select your vehicle to final delivery. This includes sourcing, shipping, port clearance, registration and delivery to your preferred location in Kenya.
Do you offer financing options for cars for sale?
Yes! We've partnered with Momentum Credit and other trusted financing partners to provide up to 70% financing with flexible payment plans and deposits as low as 25%, making vehicle ownership accessible to more Kenyans — with approvals in as little as 24 hours.
What is a 'marketplace'?
An online 'marketplace' is a place where people buy from people. It's like a local market, but with one difference: you can buy and sell online without even leaving a room. More than that, here you can also find services from verified vendors near you. Just type in search and find what you're looking for.
How do I list my car for sale?
Register for free, upload your car details and get your car viewed by multiple potential buyers.
Can I inspect a car before buying?
Absolutely! We have trusted partners that handle valuation and pre-inspection ready to go upon request.
How can I be sure that I'll get what I requested?
At CARS360, we try to check our sellers carefully, but it's almost impossible to vouch for all of them.
Expectations matter. That's why we strongly recommend you meet with the seller face to face in public places or request payment on delivery to avoid disappointment.
Inspect the car or part to ensure it's what you viewed/ordered, and pay for it ONLY if you are satisfied.
Are the cars, parts and services verified?
We advise that for whichever car, part or service you're looking for on CARS360, ALWAYS request a physical visit to see the car, part or service being offered first before purchasing. You can also request a mechanical check service to check the car or part via our valuation partner.
I've posted my ad but I can't find it on CARS360. Why?
At first, don't worry!
Wait a bit while your ad is under review. It's quite possible that it'll appear in search results within a few hours.
Check your inbox. You'll receive a notification when your ad goes live. If there is something you should edit, we'll specify that as well.
Important! If you make some changes to your ad, it'll go for review again. It won't be shown in search results while we're checking it.
To see the statuses of all your ads or make edits to them, sign in to your CARS360 account and click on "My Adverts".
How do I know if the cars listed or advertised are mechanically sound?
All vehicles listed or advertised are from verified sellers, with working vehicles. Should you want to know more about the car, you can request an inspection report from the seller, or from our trusted inspection/valuation partners.
How does insurance work through CARS360?
You can compare policies, choose coverage and get insured directly from your CARS360 dashboard. And in case of any issues or if experiencing difficulties, we have standby customer experience representatives who will guide you on every step.
Should I pay before or after?
We are a marketplace that only connects buyers with sellers and helps them meet. You will make deals with different people, so it's better to discuss with every seller individually and directly. However, we recommend not sending prepayments. It's unsafe to pay the full sum before seeing the product. Best to set up a face-to-face meeting with the seller in a public place or order delivery, inspect the product, and only pay for it if you are satisfied.
How can I protect myself from being scammed?
Being knowledgeable and cautious are key. Here are a few handy tips that can help protect you from unscrupulous sellers:
- Read the Reviews: Check feedback from other buyers before making a deal.
- Don't pay before you see it: Meet in a public place or request payment on delivery.
- Make sure it is the car or part you inspected: Only pay when satisfied.
- Never give out your financial information: Avoid scams and fake payment services.
- Use common sense: Avoid deals that seem too good to be true.